Exchange and Return Policy

Last updated: 01/03/2025

In At BEE-CAUSE , we want you to be completely satisfied with your purchase. If you need to make an exchange or return, please read our policy carefully, which is aligned with the Federal Consumer Protection Law and the applicable provisions regarding electronic commerce in Mexico.

1. General Conditions for Exchanges and Returns

The customer may request an exchange or refund within a period of 7 calendar days from the date of receipt of the order.
For the garment to be eligible for exchange or return, it must meet the following conditions:

Be in Perfect condition , no signs of use, washing or alterations.
Keep all The original labels and packaging are in good condition .
Not applicable to products in the following section: Outlet .

2. Process for Requesting an Exchange or Return

Application: The customer should contact our customer service team through contact@beecause.mx within the established deadline, indicating:

Order number.
Reason for the change or return.
Photographs of the product (in case of defects or damage).

Approval: Our team will evaluate the request and, if approved, instructions for returning the product will be provided.
Product Shipping: The customer must send the garment to our offices. covering the corresponding shipping cost.
Inspection and Confirmation: Once we receive the product, we will carry out an inspection to verify its condition. This process may take some time. 2 to 3 business days .
Exchange or Refund:

If the garment meets the conditions, an exchange or refund will be issued. credit code for future purchases.
In the event of a refund (only in applicable cases), it will be made through the same payment method used for the purchase.

3. Exceptions and Special Considerations

We do not accept returns of limited editions or personalized items, unless they have manufacturing defects.
No exchanges or returns will be accepted if the garment shows signs of use, washing, or damage by the customer.
If the return does not meet the established conditions, the customer will have to cover the reshipping cost if they wish to recover the garment.

4. Exchanges for Manufacturing Defects

If the product has a In the event of a manufacturing defect or damage attributable to our company , we will assume the shipping costs and manage the corresponding replacement or refund.